Oppo Self-Help Assistant is a new digital tool that smartphone company Oppo India announced on Friday. Users may use it to obtain answers to their questions without having to visit a service facility.
In a statement, Oppo India said that the service is compatible with all of its smartphones from the A, F, K, Reno, and Find lines that were released in the previous five years.
According to the brand, the programme is made to give users all-encompassing support and direction and it is compliant with the ‘right to repair’ framework of the Indian government.
Savio D’Souza, Director of Product Communications at Oppo India, stated, “Indian consumers are very tech-savvy, and this portal provides users with all the information they would need to troubleshoot their OPPO smartphones without making a trip to the service centre.” “With the Self-Help Assistant, OPPO makes things simpler for consumers; this initiative is about empowering them and enhancing their experience of owning an OPPO device.”
Users of OPPO India can utilise the OPPO website or mobile application to access the Self-Help Assistant. Upon selecting their device from the interface, users can decide between the ‘troubleshooting’ and’simulations’ options that are shown on the left side. Additionally, users can review all of their device’s specifications.
By entering searches into the search box or choosing selections from the menu, users may access over 400 settings and functions under simulations, including camera, memory, recording, backup, Wi-Fi, and hotspot.
After providing some answers, customers can use troubleshooting to fix software problems related to data, networks, and device support. According to the statement, users can provide their contact information for a follow-up by an Oppo India customer service professional in the event that their concerns remain unsolved.
To improve self-service even more, Oppo India’s Self-Help Assistant will incorporate Internet of Things (IoT) goods and provide multilingual support in the upcoming phase.
