The new products, which were unveiled at the Channel Partners Expo in Las Vegas this year, enhance the Teams Phone experience for multinational corporations by offering sophisticated reporting, conversation recording, AI-driven insights, and integrated messaging.
According to SIPPIO, as a result of its ongoing application portfolio expansion, channel partners now have more options to offer their customers a wider range of services. According to SIPPIO, partners can increase average revenue per user and improve customer retention by adding these extra services to the Teams Phone experience, which will promote long-term success and profitability.
Leading the way in cloud voice solutions since 2019, SIPPIO makes calling possible within Zoom and Microsoft Teams. Carriers and resellers are empowered by SIPPIO, which is positioned as a top Microsoft Operator Connect Accelerator and the creator of the industry’s first Operator Connect for Partners programme.
With the addition of SIPPIO Mobile to its ever expanding portfolio, the company has once again demonstrated its commitment to provide businesses with exceptional flexibility in their communication options, as evidenced by this improved Teams Phone service.
Additional Information About The New Services
With regard to the changing requirements of contemporary enterprises, SIPPIO’s new features are intended to offer complimentary solutions.
Businesses can obtain deep insights into their communication habits with the help of SIPPIO Reporting’s robust analytics and reporting functionalities. They are thus able to improve decision-making processes and optimise operations.
Furthermore, SIPPIO AI Analytics uses artificial intelligence to produce insights from call recordings that can be put to use. This helps companies anticipate trends, comprehend client interactions more thoroughly, and make wise decisions. Furthermore, SIPPIO Call Recording offers a reliable way to record calls, guarantee compliance, improve training, and advance quality assurance procedures across teams.
Finally, SIPPIO Messaging adds SMS/MMS support and integrates with Apple Messages for Business and WhatsApp for Business to enhance the functionalities of Teams Phone. SIPPIO Connect will effortlessly integrate this capability at no additional cost, improving the entire value proposition for consumers.
The SIPPIO of 2023
Operator Connect is a new programme that SIPPIO introduced last year that enables resellers and managed service providers to offer voice services for Microsoft Teams.
Built on SIPPIO’s current platform, which includes CPQ, e-commerce, automated activation, and service management features, is the internationally accessible service.
As stated by Cole, “SIPPIO is a channel-only provider, and our existence is rooted in the success of our partners,” “Their growth is the lifeblood of our business, and we are steadfastly committed to developing products that serve their evolving needs in the rapidly growing voice industry.”
For carriers thinking about integrating with Operator Connect or those who have already done so, the programme gives n-tier access throughout the SIPPIO platform, which simplifies partner network construction. This actively engages new partners and facilitates onboarding for current ones. The 2021 release of Operator Connect strikes a compromise between the simplicity of Microsoft Teams Calling Plans and the versatility of Direct Routing.
